Refund Policy

Return, refund and exchange policy

Purchases on the mypureskin.uk website 

For any purchase on the mypureskin.uk website, the Customer has a period of 14 days from the day of receipt of their order to exercise their right of withdrawal without giving a reason.

In accordance with article L.121-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons hygiene or health protection (e.g.: care products, makeup, etc.). Any goods returned to MYPURESKIN in contradiction with article L.121-28 of the Consumer Code will be returned to the Customer at MYPURESKIN's expense without the Customer being able to demand any compensation whatsoever.

To exercise the right of withdrawal, the Customer must notify MYPURESKIN (10 route de Versoix, MBE 253, 01210 Ferney-Voltaire – info@mypureskin.eu) of his decision to withdraw before the expiry of the period by means of a declaration without ambiguity (e.g. letter sent by post or email).

The Customer can use the model withdrawal form shown below:

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of MYPURESKIN, 10 route de Versoix, MBE 253, 01210 Ferney-Voltaire – info@mypureskin.eu :

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below: Ordered on
( *)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper) :
Date:
(*) Delete where unnecessary.

In the event of withdrawal by the Customer, MYPURESKIN will reimburse him for the amount of his order, including delivery costs (with the exception of additional costs arising from the fact that he has chosen, where applicable, a delivery method more expensive than the standard delivery method offered by MYPURESKIN) no later than fourteen days from the day on which MYPURESKIN is informed of its decision to withdraw.

MYPURESKIN may defer reimbursement until receipt of the returned products or until the Customer has provided proof of shipment of the products, the date chosen being that of the first of these facts.

When the order was accompanied by a gift offered to the Customer under conditions – for example, gift offered only if a minimum order amount was reached – and the Customer no longer meets the conditions necessary to obtain the gift due to the exercise of the right of withdrawal by the Customer, the gift must be returned to MYPURESKIN with the returned products and MYPURESKIN may defer reimbursement until receipt of the gift or until the Customer has provided proof of shipment of the gift , the date retained being that of the first of these facts.

MYPURESKIN will make the reimbursement using the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to a different method and this reimbursement does not incur costs for the Customer.

The Customer must return or return the goods to Schuco International (London) Ltd: 6 Hercules Way, Watford, Hertfordshire, WD25 7GS no later than fourteen days after the Customer has communicated their decision to withdraw. This deadline is deemed to be respected if the Customer returns the goods before the expiration of the fourteen-day period.

The Customer must cover the direct costs of returning the goods.

MYPURESKIN advises the Customer to choose a mode of transport with a tracking number. Without a tracking number, MYPURESKIN will not accept any claims.

The Customer's liability is only incurred with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.

What differences in action between our nutricosmetics?

Choosing the right nutricosmetic MyPureSkin

MyPureSkin has developed three unique products, each meeting specific and precise needs. These three products contain specific active ingredients, the dosages of which are studied to bring you the best results depending on what you are looking for. Discover below the one that best suits your needs and your skin.

Collagen Drink

MyCollagenGlow

To improve the external appearance of your skin, hair and nails

Collagen Drink

MyCollagenLift

To improve the internal structure of your skin, nourish it and protect it

Collagen Drink

MyCollagenRepair

Describe your product or amplify a product bundle by utilizing multiple multicolumn sections.

Collagen Drink

MyCollagenGlow

To improve the external appearance of your skin, hair and nails

Collagen Drink

MyCollagenLift

To improve the internal structure of your skin, nourish it and protect it

Collagen Drink

MyCollagenRepair

Describe your product or amplify a product bundle by utilizing multiple multicolumn sections.

A concentrate of benefits for your skin, hair and nails

Perfect will me if I'm looking for

A perfect elixir to restore all the density of its youth to your skin

Perfect for me if I'm looking for

A unique, cutting-edge formula to reverse the effects of aging on your cells

Perfect for me if I'm looking for